| Customization: | Available |
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| Certification: | RoHS, CE |
| Working Medium: | R290 |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Support payments in USD |
| Secure payments: | Every payment you make on Made-in-China.com is protected by the platform. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1. What products does FOSHAN JUYANG NEW ENERGY CO LTD export?
We export a range of high-quality heat pumps, including air source heat pumps, water source heat pumps, and dual source heat pumps designed for both residential and commercial use.
2. What certifications do your products have?
Our products are certified with international standards such as CE, RoHS, and ISO9001, ensuring compliance with global safety and quality regulations.
3. Can your heat pumps operate in extremely cold climates?
Yes, our heat pumps are designed to perform efficiently even in extreme cold. We use advanced technologies like R290 refrigerant systems and inverter compressors to maintain high performance in low temperatures.
4. How energy efficient are your heat pumps?
Our heat pumps are highly energy-efficient, with Coefficients of Performance (COP) ranging from 3.5 to 5.0, depending on the model. We also offer systems that integrate with solar power for even greater energy savings.
5. What is the typical delivery time for an order?
The typical delivery time is 10-25 days after receiving the order confirmation and deposit. We will provide a more specific timeline based on the order size and customization requirements.
6. Do you provide installation and technical support?
Yes, we offer comprehensive technical support and installation guidance. Our team can provide remote assistance, and we also have a network of certified partners for on-site installation services.
7. What is the warranty period for your products?
We provide a standard 5-year warranty on all our heat pumps. Extended warranty options are available upon request.
8. Are your products customizable?
Yes, we offer customization options to meet specific requirements, including tailored control systems, unique designs, and additional features such as built-in auxiliary heaters and expansion tanks.
9. How do I place an order?
To place an order, please contact our sales team at Made in China. We will guide you through the process, including product selection, customization, and payment terms.
10. What are the payment terms?
Our standard payment terms are 30% deposit in advance and 70% balance before shipment. We accept various payment methods, including T/T, L/C, and others as agreed upon with our sales team.
11. Can I get samples before placing a bulk order?
Yes, we can provide samples for testing and evaluation. Please contact our sales team to discuss the sample order process and pricing.
12. How do you ensure product quality during production?
We implement strict quality control measures throughout the production process, including material inspection, in-process checks, and final testing. Each product undergoes rigorous testing to ensure it meets our high standards before shipment.
13. What is your return policy?
We accept returns for defective products within the warranty period. Please contact our customer service team for return instructions and further assistance.
14. How do you handle shipping and logistics?
We work with reliable international freight forwarders to ensure timely and safe delivery of our products. We offer various shipping options, including sea, air, and rail, depending on your location and preferences.
15. Can you provide documentation and support for customs clearance?
Yes, we provide all necessary documentation, including invoices, packing lists, certificates of origin, and any other required paperwork to facilitate smooth customs clearance.
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